FAQ
Frequently Asked Questions (FAQ)
Do you ship overseas?
We currently ship only within the United Kingdom, but international shipping is coming soon! Stay tuned for updates.
📦 Enjoy FREE UK shipping on all orders—limited-time offer.
How long will it take to get my order?
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Processing Time: 1–3 business days
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Standard Delivery: 3–10 business days (UK only)
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You will receive tracking information via email as soon as your order is dispatched.
🛠 If your order is damaged or lost during shipping, please contact our support team and we’ll help you get a new order.
What is your return policy?
We offer a 30-day money-back guarantee—no questions asked.
If you're not fully satisfied, you can return any item within 30 days of delivery.
🚚 Please note: The customer is responsible for the cost of the return label.
How do I start a return or exchange?
Simply email us at info@casimaro.com with your order number and reason for return. Our team will guide you through the next steps.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations. Contact us immediately at info@casimaro.com.
What payment methods do you accept?
We accept all major payment methods:
💳 Visa, MasterCard, American Express, Apple Pay, and more through our secure checkout system.
Are your products true to size?
Yes. Our garments are designed with precision tailoring and follow standard UK sizing. For specific measurements, please refer to our Size Guide on each product page.
What makes Casimaro different from other fashion brands?
Casimaro blends Italian craftsmanship with timeless design at an accessible price point. Our pieces are created with premium fabrics, classic silhouettes, and a commitment to understated elegance—designed to last and evolve with you.
